Shipping & Returns

    1. DELIVERY INFORMATION - Our packaging is handled with reasonable care before it leaves our showroom. Your total shipping charges will be displayed during checkout prior to the completion of your order. We use the U. S. Postal Service (USPS) for our shipments and all shipments are insured and must be signed for on arrival.
    2. DELIVERY TIMES - Delivery times will vary based on the day and time that your order is placed. Normally orders will be shipped the next business day on finished products with delivery within 3-10 business days within the US.  For custom orders, shipping will be arranged once your project has been completed. Please contact us at [email protected]  for any questions or requests.
    3. HOW YOUR PRODUCT WILL ARRIVE? – Your purchase will arrive in a USPS outer packaging. The item will be wrapped using industry standard jewelry, gemstone, or other type of box as may be appropriate.
    4. SHIPPING CHARGES ARE NON REFUNDABLE.
    5. RETURNS – We hope that you will be absolutely pleased with your purchase. If you are not satisfied, for any reason, you may return an item within 10 calendar days of receipt for a full refund for any unaltered item which is returned in its original shipped condition. 
      1. Items with workmanship defects may be returned for an exchange, repair or refund. Items that were altered, cut, or manufactured to your specifications cannot be accepted for an exchange or refund.
      2. Item must be in its original packaging, securely packaged and insured.
      3. By Design Gems, LLC is not responsible for return items that are damaged in transit.
      4. Include a copy of the original receipt with the returned item and the reason for return.
      5. Items returned without this information will be charged a service fee of $15 or we may ship the item back to you at your expense. 
      6. After the 10-day period, all items are considered sold and non-returnable / non-refundable. For any questions, please contact us to discuss at [email protected].

Send returns to:

By Design Gems, LLC.

Returns

2520 ½ W. Colorado Avenue

Colorado Springs, CO. 80904

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